Privacy Policy

SolidFound LLC ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the SolidFound platform ("Platform"). By using SolidFound you consent to the practices described in this Policy.

We use your information to:

• Create and manage your account
• Match workers with employers based on location and skills
• Process payments and subscriptions
• Send transactional emails and in-app notifications
• Verify your identity and prevent fraud
• Enforce our Terms of Service
• Improve the Platform through analytics
• Comply with legal obligations
• Respond to support requests

We do not sell your personal data to third parties. Ever.

SolidFound uses cookies and similar technologies to:

• Keep you logged in between sessions
• Remember your language preference
• Analyze Platform usage and performance
• Prevent fraud and abuse

Types of cookies we use:

• Essential cookies — required for the Platform to function
• Preference cookies — remember your settings like language
• Analytics cookies — help us understand how users use the Platform

You can disable cookies in your browser settings but some Platform features may not work properly as a result. By using SolidFound you consent to our use of cookies as described here.

If you are a California resident you have the following rights under the California Consumer Privacy Act:

• Right to Know — request what personal data we have collected about you
• Right to Delete — request deletion of your personal data
• Right to Opt-Out — we do not sell data, but you may opt out of any future data sharing
• Right to Non-Discrimination — we will not discriminate against you for exercising your privacy rights
• Right to Correct — request correction of inaccurate personal data

To exercise any of these rights contact us at: foundation@solidfoundwork.com

We will respond to verified requests within 45 days as required by California law.

When you submit identity verification documents through Stripe Identity:

• Documents are processed by Stripe in accordance with their privacy policy
• SolidFound receives a verification status result only (verified / not verified)
• Raw ID documents are not stored on SolidFound servers beyond the verification session
• Verification data is retained for fraud prevention and legal compliance purposes
• You may request deletion of your verification data subject to legal retention requirements

We retain your data for as long as your account is active. If you delete your account:

• Profile data is deleted within 30 days
• Transaction records are retained for 7 years for tax and legal compliance
• Verification records are retained for 5 years for fraud prevention
• Reviews are anonymized rather than deleted to maintain platform integrity

SolidFound uses industry-standard security measures including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Stripe for PCI-compliant payment processing
• Role-based access controls for internal data access
• Regular security audits and monitoring

No system is 100% secure. In the event of a data breach we will notify affected users within 72 hours as required by California law.

No system is 100% secure. SolidFound does not guarantee that your data will never be accessed by unauthorized parties. You use the Platform and provide your data at your own risk.

SolidFound is not intended for users under 18 years of age. We do not knowingly collect personal data from minors. If we discover a minor has created an account we will immediately delete it. If you believe a minor is using the Platform contact us at foundation@solidfoundwork.com.

SolidFound integrates with the following third-party services that have their own privacy policies:

• Stripe — payment processing and identity verification (stripe.com/privacy)
• Google — OAuth sign-in (policies.google.com/privacy)
• Base44 — platform infrastructure

We are not responsible for the privacy practices of these third parties.

SolidFound has no control over how other users access, use, or misuse information you make available on your public profile. By creating a public profile or communicating with other users, you accept that SolidFound is not liable for how other users handle your information. You share personal contact information with other users at your own risk.

THIS PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.

SolidFound makes no guarantees about the accuracy, safety, or reliability of any information posted by users. We are not responsible for false or misleading information posted by employers or workers, the conduct or safety of any user you meet through the Platform, or any loss, harm, or injury resulting from your use of the Platform.

You use this Platform entirely at your own risk.

SolidFound respects intellectual property rights. If you believe content on the Platform infringes your copyright, send the following to foundation@solidfoundwork.com:

• Your full name and contact information
• Description of the copyrighted work being infringed
• URL or location of the infringing content on SolidFound
• A statement that you have a good faith belief the use is unauthorized
• A statement under penalty of perjury that you are the copyright owner or authorized agent
• Your electronic or physical signature

We will respond to valid DMCA notices within 5 business days and remove infringing content promptly.

SolidFound is committed to digital accessibility for people with disabilities including elderly users and individuals with physical or cognitive limitations. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Our accessibility commitments include:

• Screen reader compatible design
• High contrast color options
• Large touch targets for mobile users
• Clear and simple language throughout the Platform
• Quick Help feature specifically designed to assist elderly and disabled individuals

If you experience accessibility barriers contact us at: foundation@solidfoundwork.com

We take accessibility feedback seriously and will work to resolve issues promptly.

We may update this Privacy Policy periodically. Material changes will be communicated by email at least 14 days before taking effect. Continued use of the Platform after changes constitutes acceptance of the updated Policy.

SolidFound LLC
28 Geary St Ste 650
San Francisco, CA 94108-5700
Phone: (415) 799-1053

Email: foundation@solidfoundwork.com
Website: www.solidfoundwork.com